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Here you can read a sampling of comments from fellow Dogs of the Dow investors regarding Fidelity. For our list of the best low commission online brokers, take a look at our Top Dog Brokers page. And, as always, if you have experience with a deep discount broker, simply fill out our Top Dog Brokers Form and let us all know what you think.
Fidelity - "Terrible customer service! They tried to charge me $50 to transfer $3.59 left in a fund I had asked to be consolidated with a paid advisory IRA fund. They refused to waive the fee and kept me on hold for 70 minutes while they tried to find someone in their financial kingdom
with the authority to resolve this problem. If they can't take care of this little issue why would I be paying them to choose financial investments for me? Stay away from this company. If this is how they treat their paying customers especially in this economy then their ethics are totally screwed up."
Fidelity - "Overall service: Pretty good. Accuracy in filling orders:Very Good. Statements: Wish they were in alpha order with by Name or by Symbol"
Fidelity - "This place doesn't care about their customers. I'm trying to roll my account out of there and
their hanging on to it as long as they possibly can. Costing me hard earned money."
Fidelity - "Ameritrade was my broker for 11 years until ethics became a loggerhead. Starting up with Fidelity was cumbersome do to inability of staff to handle complex matters correctly the first time. An ethical question arose that required Fidelity to not take action based on a sizeable of investment. They ruled against me which was the correct ethical decision. It took 3 months to iron out the details due to the continued diligence of a supervisor. Complex transactions are beyond the scope of the modular/access staff. I have had superior results when employing upper echelon staff! When I need help I try the regular modular staff with uneven results. The trading platform (active trader)trades well and has many features I like. It's being modular also seems to only do trades in real time, whereas balance and position updating is very slow. Ethics and "Prompt Trades" give Fidelity a "Superior Rating" over the multiple brokers used in the past. The suggestion was made to raise rates a buck or two per trade and invest in more computing power to approach real-time updating in account data recording/presentation."
Fidelity - "Good research tools and providers, great customer service, reasonable fees, well maintained website."
Fidelity - "Pain to get them to do anything. More concerned about their margins than customer service. Cash funds actually cost you due to low interest and their mgt fees."
Fidelity - "I like this brokers website although I feel that doing research on individual stocks is quite cumbersome when compared to Yahoo or MSN."
Fidelity - "Moving to Fidelity was the smartest thing I have ever done. Previously, I was with UBS, what a horror story. While UBS is a fine firm, their commissions and fees are totally outrageous!"
Fidelity - "I had a bad experience with Fidelity about four years ago, when they upped their trading fees. Called them to complain, said I was a loyal customer with significant income potential, and asked if they could waive fee increase for me. No can do. So I basically said 'You've upped your fees? Well, truly, up yours'. Switched to TD Waterhouse, Fidelity lost a lot of income by upsetting me. TD Waterhouse now bought out and I see subtle signs of deteriorating value. Thinking of going back to Fidelity, but I hold grudges and have a long memory."
Fidelity - "You couldn't be more wrong, Scottrade does not route 100% of it's orders through nite but they do have an agreement with them as do most firms. It's clear to me that you have never worked for a firm or you would have never posted something so stupid. Second, unless you dealing with a large firm that has inventory your stock may not be available to short."
Fidelity - "Have been dealing with them for 35 years. A++ service in all aspects."
Fidelity - "I see a lot of people offering to buy or sell stocks at from $3 to $7 and somewhere in between. When you begin to inquire you discover they want a minimum amount to open an account. Fidelity is established....I don't know these other turkeys. Even if my online trades are $19.95, am I not safer with an established firm.....isn't it possible that a group wanting $5000 to start to sell for $3 could go bellyup? It is true...'Everybody has their hand out...palm up.'"
Fidelity - "I have been with many - Edward Jones; Morgan Stanley; TD Waterhouse. I moved to Fidelity after some major bad experiences with the others. Fidelity is superior in price, customer service, internet capability, and ethical behavior."
Fidelity - "There is not much to comment except: superior service; superior accessibility; excellent pricing. I can truly say there is not one overall company I would ever chose to work with more than Fidelity."
Fidelity & Scottrade - "Scottrade's web service is very bad but @ $7.00 per trade what do you expect. Fidelity is very good but if you trade a lot the fees can eat up your bankroll."
Fidelity - "I have used Fidelity for over a year with complete satisfaction. I recommended them to my brother and father. Fidelity allowed us to 'bundle' our accounts to pay the lowest possible fee schedule. They are great."
Fidelity - "Their site is the best that I have worked with so far. I've used Datek, Ameritrade, E-trade and a full service broker. So I'll soon have all my accounts under watchful eye at Fidelity. Cost of trading at $8."
Fidelity - "I have owned a couple of Fidelity funds for over 10 years. I started day trading with Fidelity about 7 months ago and am very pleased with their setup."| Insightful stock market charts at | Defining the world of investing | |
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