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E-Trade Reviews  


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Click to go to the top of the page E-Trade - "I like the range of options but high trading fees."
Robert Pacheco - USA (Jul-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Personal contact with branch manager / previous account rep. He always answers questions by phone or email within 24 hrs."
Bob Harris - USA (Jul-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "9.99$ a trade, decent library/research material, easy to navigate site."
Mitchell Smith - USA (Jul-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Cheap, fast execution, advanced technology and website updates and easy navigation."
Nikhil Shah - USA (Jun-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Pros: customer service. Cons: none"
Bob Harris - USA (Apr-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Pros are ease of use. Cons is the expense of transactions."
Tim Lane - USA (Mar-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Can't get a year end statement with your gains and loses for tax purposes."
Willis - USA (Feb-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Broker is competent, responsive & helpful."
Jack Isaacs - USA (Feb-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Great charts. Lots of info. Easy to use. Low commissions."
Norris Payne - USA (Feb-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Cons: not easy to create watch lists and fees are high, esp for options."
Sean Martin - USA (Jan-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Stock screening tool is not as strong as it could be. Does not allow screening on earnings revisions and earnings surprise."
Paul Nowacki - USA (Jan-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Reasonable rates, easy to deal with. Computer site is easy to work with."
Thurston Hahn Jr. - USA (Jan-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Fees are reasonable. Very user friendly."
Jennifer Truitt - USA (Jan-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Commissions too high for international trades."
George Holding - Australia (Jan-2014) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Commission trade fees are a little pricey at $9.99/trade but the customer service has been excellent when I call."
Gary Smith - USA (Dec-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Easy to use. Don't know enough about competitors to con."
Doug Doudney - USA (Dec-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Pros..low fees, great research features. Cons..foreign customer service."
Denise Smith - USA (Dec-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Inexpensive. Does not offer comprehensive analysis."
Ralph Burpee - USA (Sep-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Limited flexibility in withdrawals/transfers."
Bob - Oklahoma, USA (Sep-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Established, easy to view data, somewhat expensive and meager analysis tools."
John Wilsterman - USA (Aug-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Fees and service are excellent."
Charles Gruber - USA (Jul-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Ease of use, reasonable fees"
Rhonda Wills - USA (Jun-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Have been with the company since 1996. Now this is what is happening. I'm in South America and my debit card is expiring. Etrade CEO refuses to send me another. Wants me to travel to the USA to my house in Colorado and get it out of the mail. Etrade will also not allow me to add a South American address to account information. I've been down here for 2 yrs. Not like they don't know it. They have been charging me monthly."
Steve Miller - Colorado, USA (May-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "After our mother and client of Etrade had a stroke in Dec 2012. Etrade refused to honor her legal POA document, and finally notified the agent 60 days later, that there was nothing wrong with legal doc. However to cover up for etrades incompetence, they blocked all accounts of mother and son's accounts, her agent in POA. forced client to transfer all accounts out. Client unable to pay mothers medical bills, because etrade refused to honor POA."
Kevin N. - USA (May-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Etrade should be avoided at all costs! These people are crooks and they will steal your money with arbitrary margin calls, hidden fees or disappearing balances that they cannot account for....total crooks who should be investigated by FINRA."
Scott Miller - Virginia, USA (May-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Commission/fees are too high."
Tom - USA (Mar-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Lot of options for trades on either side of ones position."
Alan Flowers - USA (Feb-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I was referred to Etrade by a professional who said their system is easy to use and they offer a promotion of your first 100 trades for free. I opened an account with $5k. There were no free trades. I called in and was assured if I moved another $5k over, they would honor the next 100 trades free. I did and still no free trades. When I called back in, Raymond said they couldn't honor it because I didn't open the account with $10k. I escalated it to a manager, Kevin, who also said he couldn't help me but I could close the account and reopen it. Evidently closing my account and losing my business is an easier solution. I would definitely not recommend Etrade."
Joe D - USA (Feb-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Pros - easy interface. Cons - price per trade."
Alan Winter - USA (Jan-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Higher cost ($10 a trade, what a jip!), but nice online tools, phone app, never had a problem and all my accounts are already synced."
Ryan Lewis - USA (Jan-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "E-trade remains a more expensive broker at nearly $10 per turn. While their interface (pc) and mobile product are good, there are still better choices. Have had repeated issues with market prices not being anywhere close to fill prices, raising issues of performance in execution."
John Hutchinson - USA (Jan-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I like that it has lots of options to pre-set buy and sells on either side of your stock."
Alan - USA (Jan-2013) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Meets all my needs."
Joe Zoller - USA (Dec-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "For my level of experience, basic buying and selling of a typical stock. I am very satisfied with etrade. The only con for me would be the cost of a trade. I think, they should make it a flat rate at $5 or less, regardless of number of trades, a no-nonsense flat rate."
John Henley - Georgia, USA (Dec-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Etrade is probably the most incompetent bank in the world. Opened a business account with all corporate documents in June 2012, received my check books and all bank approvals by June 15. Wrote a check in mid August to pay my yearly taxes. Check was refused for payment by Etrade security service resulting with a 20% majoration of taxes. Their customer service is miserable. They destroyed my business, I do not need a bank account anymore. I hate them I will make sure they know. My lawyer is on the case."
Michael Dole - Colorado, USA (Dec-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Easy to use. No cons as of now."
Charles - Illinois, USA (Dec-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Good Customer Service. Platform ok."
Cindy Vu - Washington, USA (Nov-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Easy access to all markets. Marketcaster is too slow."
Frank J. Borgese - New York, USA (Oct-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "E-Trade just told me that my Dell stock that I bought 11 years ago had been sold and the funds used to pay for their 'inactivity fee'. $6000 down the drain to pay for what? Avoid Evil-Trade like the devil. I will never be doing business with them again!"
Joe A - USA (Oct-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I would rather deal with the devil himself than with Etrade. When my brother died, 6 1/2 years ago, I had to battle for nearly another year to get his accounts closed and receive the funds so I could distribute them as he wished. At one point a 'customer service' representative, once I had explained that I'd sent two certified death certificates and two certified copies of the will, asked me 'Is your brother available?' Today I received an email from EvilTrade saying they'd closed his account 'due to inactivity.' So apparently my brother hasn't been dead all this time, he's just been mortally inactive. If I could give this company a minus five star rating I would."
Donna McMaster - USA (Sep-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I'm very satisfied with all aspects of my current broker. Their brokerage fees are reasonable, and all of their tech analysis, and educational videos have helped me (a rookie trader with no prior experience with the market) be able to see some success."
Devin Rich - California, USA (Aug-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "E*Trade is he worst broker that I have dealt with beside Morgan Stanley Dean Witter Online who went out of business within less than six months. E*Trade float margin calls at will. Online orders goes to backoffice for manipulation or on the floor for middleman to manipulate. It could be orders are forwarded to their preferred clients - institutional or hedge funds. I received hundreds of cold calls from so many. It appears E*Trade is selling my information to others for a fee."
Lachhman Gupta - Delaware, USA (Aug-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I absolutely agree - E*Trade is evil, provides no customer service and is the opposite of what an investment fund should be. They charge astronomical fees for doing absolutely nothing - if you keep your money there, even in cash, expect for your account to go down to zero. I trusted that I was at least getting 0.0001% interest, but just found out they were charging me to keep my substantial cash with them, and I would have done better to keep the money in a regular savings account or under my mattress. Avoid at all costs."
Heather Stevens - California, USA (Jul-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Pull out your money immediately from Etrade if your account will be subject to margin call in the future (i.e. naked put selling). They will lure you with a generous margin requirement during the good time, and then suddenly squeeze you with an arbitrary margin call on the very day when the market hits the very bottom (the day before the market recovers). The way they increase your margin requirement overnight is so arbitrary and extreme that you will practically lose all your money. There are a plenty of reputable brokerages out there, there is no reason to leave your hard-earned money with this brokerage of a questionable character."
sonya h. - California, USA (Mar-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Buyer beware when doing any business with eTrade. At one time, e-Trade appeared to be an up and coming, reputable company. Over the past few years, their sneaky fees, hidden charges and poor customer service have forced me to close all of my accounts with them. Cute commercials, but don't be fooled into doing business with these folks. You'll be sorry."
Carol Ling - USA (Feb-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I am so angry with the Etrade. i initiated a transfer funds for a down payment of the house, got confirmation and then few days later etrade cancelled it and I am waiting and waiting 3-5 business days. No money! They never even e-mailed me. CHASE would call you for 10$ if they suspect fraudulent withdrawal. Etrade never call you if you have margin, they post 2 messages on their website and sell securities at the lowest possible price, posting this transaction later. Everything delayed. No real-time quote when you attempt to place an order. Customer reps lowest grade. Margin rates highest in industry. The only reason why I opened this account with Etrade- I did not want to keep all eggs in one basket with Ameritrade. ATMD-totally different, cust. serv more prof. Margin call- they call you, they wait if you promise to send money, very flexible. Etrade will take away from you the most valuable bitten stock, not asking your opinion. Today was the last straw. I am closing the account, selling all stocks and transferring cash to my checking account cash until I decide where to open an account. Stay away from etrade. They don't have any single service better than AMTD. Question how they survived til now? Terrible website, end of the day mutual funds quotes even yahoo posts faster. Inaccurate balances of the portfolio. Childish services and a web interface."
Demitri - New York, USA (Feb-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Also had a small account with etade did not keep track of it very well one day last year i get a notice, they meaning etrade sold 10 shares of [fdx] which was about 600 dollars to satisfy service fees they said i owed i never knew about these fees very unhappy."
richard henry - New York, USA (Feb-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "E-trade has quite frankly the worst customer service of any financial institution I have ever dealt with and I have closely dealt with nearly a dozen on 3 different continents through the years. I have repeatedly had situations where I get an agent on the phone who assures me that if I submit document X or Y they will authorize a or b. I submit exactly those documents, in exactly the way they say and they utterly fail to authorize what they said they would, and require more documentation or don't do the transaction at all. This is to the point of fraud. They have been misprocessing my tax status for months despite immaculately filled paperwork on my part and more than half a dozen calls, 4 emails and countless faxes. They even acknowledge that the paperwork from me is correct. They cashed in some of my stock to pay the taxes on a RSU grant, against my explicit instructions and despite the fact that there was enough money in the account to pay the taxes. If only my company didn't use them for options grants I would have left them long ago."
David - USA (Feb-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "What Customer Service? E*Trade does what is best for the company not for the customer!! I'm so sick of their mistakes on my IRA account, and for them to fix things that they erroneously have done it takes forever. I have to spend hours over the phone for several days for them starting to understand what happen and do something about it. I also have to prove it was their mistake which is ridiculous because it's obviously that it was. E*Trade only fix a mistake for the customers if it would be profitable for the company. I transferred all my money and closed all my accounts with those Scammers!"
Ray Heller - California, USA (Jan-2012) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Worst people to deal with, my wife Jill tried to close her account and called them up asked to close her account, thought it was done, they never closed her account she lost thousands, and lost more all due to they did not tell her she had to get online herself and close her accounts her self then call them to verify the next day which was on a Monday, she closed on Friday. They charged her $25 to speak to her and did not close her account, they charged her another $25 plus 10% on the monday and as her husband, they refused to allow me to finish closing the account as Jill had spoken to the agent by way of teleconference but was at work, the lady was a bitch to say the least, refused to allow me to speak to a supervisor and i am would be surprised if they don't charge her another $25 as jill had to go and hung up to let me finish, they said they had to speak to her and I said they would have to call her, they said they can't make outside calls then in the same breath, asked for her phone number and they called her, were waiting six buisness days to see what else they nickled and dimed us with. her 401K lost about $7500. retirement, no way what a joke. Invest in land at least you have it and it's solid. E-Trade is the biggest rip off i am sure before it was closed out she again lost her shirt. Some one ought to turn them in to BBB and a class action suit would seem to be in order as it don't seem to be a fair trade act or fair that they string you along or don't give you the info as to how to close an account and as you wait for a check and realise something is not right when you don't get a check and find you lost more money is a crime that they did not sell as asked to do. Just another Maddof if you aske me!"
Robert Bradley - Minnesota, USA (Dec-2011) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I am an E-trade customer for over a decade. I am surprised by the negetive feedback as I have never had a problem. I seems like many of the coments are sour grapes,ie margin calls and the like. My trades are executed faster than I can get back to the pending trades screen. Never had a "wrong trade". What does that even mean? Great company. I have all my retirement accounts at etrade."
Tony Cavaliero - Texas, USA (Dec-2011) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I certainly am exceedingly happy to have stumbled upon this site, I was hot on E-Trade as I used them in the past as a Day Trader, didn't mind certain inconsistencies because I had been moving too fast to notice. However these comments certainly bring back old memories. Thanks."
Les McDonald - Florida, USA (Oct-2011) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Avoid this brokerage at all costs! They have the worst customer service and one must jump through all sorts of hoops to get your own money! They will also nickel and dime you to death in b.s. fees."
Paul Stevens - California (May-2011) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "E-Trade closed my account, kept all my funds of $8500, for no reason. I contacted '7 on your side' to see what can be done of this situation. I have yet to hear back."
Dave - New Mexico (May-2011) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Be very careful with E-trade. I was a customer for 5 years and had 5 accounts (taxable, Roth IRA, traditional IRA, my wife's IRA and a savings account) with them worth nearly 300K. I found out that when I transferred my Roth that they had mistakenly set it up as a traditional IRA. Since I didn't notice this immediately they refused to do anything about it and stated it was my fault because I didn't notice it soon enough and that it was to late because it was already registered with the IRS. Wasted my time filing a complaint with the SEC to no avail. If this is how E-trade treats a 5 year customer with multiple accounts how do you think they will treat you?"
Jeff - USA (May-2011) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "E-TRADE is the worst OCT Market Maker of them all! They are slow and will manipulate stocks like know other! Stay away! On average it take them 5-12 min. to make a transaction when my other broker nite is within 2min. They are corrupt and SEC should shut then down!"
Trever - Wisconsin, USA (Apr-2011) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "What a nightmare. I rarely check my brokerage account with E*Trade as I treat my small number of shares as a savings account, not trading, but just riding the up and down wave. After not paying much attention, I took a look at my paper statement today and had a cash debit of $694.79 ! I immediately got on the phone because I did not understand where these charges were coming from. I remember being contacted last year, via mail, that said I needed to phone E*Trade to keep my account active...I thought this covered my Brokerage and Bank account, turned out, the phone call did not cover the Brokerage. Now, they've racked up $694.79 in fees without ever notifying me there was a problem. Today I was taking to someone over the phone from the Philippines or Malaysia, who was telling me it was all spelled out in the micro type on my statement. I told them it was only professional courtesy to be notified of exorbitant out of control fees and I would have immediately done something about it. This is fraud and a scam at the highest level and must be stopped. Just watch, this is going to take an act of Congress and class action lawsuit to fix and I'll probably never get my money back."
William B. Kramer - Illinois, USA (Apr-2011) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "So far so good, wish they had a free trading platform like TD-Ameritrade has but other than that no problems yet...."
Demetrios Politis - New Jersey, USA (Mar-2011) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I am currently "in discussion" with E-trade regarding $1000 which does not seem to be in my account even though it should be. They say they need to update my balance but does it really take 3 months to do this? I wonder where my money has been for all this time. I only found out it wasn't available when I tried to withdraw it. E-trade seems to do things that a proper regulated bank would simply not do nor get away with. I will definitely be looking at transferring out my shares."
Jason Drew - USA (Mar-2011) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I too go hit with $60 fee to transfer stock out of my account. And this was after a representative specifically said there would be no fee. I always get conflicting information form reps. You can not trust anything they tell you. Avoid this company at all costs (and avoid unneeded cost to yourself)"
Wail - Arizona, USA (Nov-2010) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "E-Trade sponsors fraud. I put through a market order that took 20 seconds to execute while the price of the stock went up to 14.88. My sale price 14.80. E-Trade's response on their two second guarantee : Read the fine print ... we guarantee nothing. These Aholes made $1000 off me this quarter alone and can't even pretend to offer any Customer Service. Even worse, they sponsor fraud and refused to investigate my complaint."
Martin Davidson - New Jersey, USA (Sep-2010) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "E-Trade pulled a bait and switch on me. I never received $100 or 100 trades and the rep so far hasn't called back. These guys are sleazy. I thought TD Ameritrade was sleazy for cheating me on money market interest for over six months. I should have stayed with TD Ameritrade."
Jim - California, USA (Aug-2010) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I've had an account since 1998. I am not a day trader but have invested a decent amount in stocks through this account. Now that the economy is lousy and E-Trade is in need of money they are stating that they are inactivating my account and if it goes dormant they will take it. I am moving my assets now. The SEC should look into these creeps. I didn't use my account for over 2 years and they never tried to steal my money."
Lisa Morris - California, USA (Jul-2010) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I've been with E-Trade since 2005. I've got a securities, rollover IRA, checking, and savings accounts. In the past I had a home equity account (I think they've divested that biz). I'm a swing trader moving into some day trading and I've never had a problem with this company. Money transfers are easy, too. I'm not a big fan of Power E-Trade platform for the clunky trading interface and lack of tick charts, but it works. Customer service has been very good for me."
Mike P - Nevada, USA (May-2010) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Hi Everybody, did anyone ever read their 29 page Customer Agreement. First Clue! I would like to thank everyone here for helping me make a financial management decision and it certainly will not be with E-Trade. I previously dealt with Merrill Lynch until I became disabled and had to liquidate all assets. I do not believe I could trust this crew. I am still going through the 29 pages and I have 135 questions that I have gathered for E-Trade so far. Nevermind!"
Dee - Pennsylvania, USA (Mar-2010) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I have over 20 years investment experience. Over the last 3 years I have traded with TD Ameritrade, Charles Schwab, E-Trade and Scotttrade. Also, I have extensive experience with brokerage firms such as Morgan Stanley, UBS Painewebber, Solomon Smith and Barney, Brown Brothers Harriman and Citigold. I do not believe there are regulations in place to protect retirement plans, IRA's or general savings. I believe "Wall Street" (a term used to describe the financial sector here and around the world) has become incredibly dishonest and unlawful. The SEC and FINRA are failing as such should be replaced by new agencies. My experience with online trading is the tail of two cities I have had great success with E-trade. Scotttrade also appears to perform well, however I do need more time to properly evaluate this company. As far as TD Ameritrade, you have no control over your account; I have had good trades backed out and I have not been able to execute certain trades. Their front page (Balance and Positions) is the weirdest thing I have ever used. They have a special rule that stymies the trader's ability to navigate their investment and they refuse to fix their problems. E-trade gives you your gain and losses immediately. TD Ameritrade porn's this data to a third party who TD disclaims they are not responsible for their data you receive. They are making incredible profits and myself and others feel their staff is ether demoralized or in denial. Schwab is worse than TD Ameritrade. This is my experience, I am not endorsing any trading house, however, please be careful with all online brokers."
Walter Uncle - Florida, USA (Mar-2010) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "They suck. Period. Avoid at all costs. I had been using them since 1995 and used to absolutely love them. Until last March when E-Trade unilaterally, without my knowledge, liquidated an index fund. They liquidated it at the absolute bottom of the market, and what was left of my shares languished in a cash account and I totally missed the upside. Moreover, they want a $60 fee to transfer cash out of a cash account, their customer service stinks and they stall, delay, defraud, and cheat their way to keep you from getting access to your money. I totally hate them to the core."
Greg Winter - New York, USA (Nov-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Stunning in the breadth and depth of their incompetence, arrogance, and stupidity. If you have a choice between root canal, and an account at E-trade, choose the root canal. They opened my account, accepted my money, then lost some papers and locked the account until I sent them an ongoing string, week after week, of redundant papers that they lost. They really seem to make up new excuses and demands as they go along. Given the ripples in the world economies and markets, this hardly seems like a safe place for your investments. Run, don't walk."
Jim Lukas - California, USA (Nov-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "It is interesting to see the many negative reviews about E-Trade and I do believe that ETrade has many areas to improve upon. However, for day traders like me with a decent equity balance and since I have a significant amount of trades that I make every quarter, I am a premiere customer. I have been with many other brokers, TD Ameritrade, TOS, TradeStation, etc and I can say that E-Trade customer service for premiere customers is #1. If you are not a premiere customer, I can't make any comment."
Jason Bergado - California, USA (Sep-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "PowerEtrade Pro does not work! Many bugs, freezes every ten minutes, looses connection 20 times a day. lLost trades, but worst is wrong trades!! $4,000 lost in wrong trades this week. You've been warned, now you're the fool when it happens to you."
Bob Hoover - California, USA (Aug-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Good to know some are having success with E-Trade... I opened an banking & trading accounts several months ago and have regularly used both... so far so good! Fast transaction times... relatively easy to move money around online. I have not tried to call customer service yet... I would expect long waits etc... as such is result of all the downsizing going on in businesses. So far doing my own homework and managing account on my own has worked. Maybe I haven't been with them long enough to observe all of the fees? So far so good."
Marc - California, USA (Jul-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I am a novice who set up an account with E-Trade when they had an attractive interest rate on savings. I purchased some stocks and then just let the account sit. I called when I found out that the rate was not what they originally promised and they rudely informed me that they could change the rate anytime they wanted. I was irritated but left it alone as I had other issues going on. Just printed off a stmt to find out that I have been being charged $40 a quarter for a mgmt fee! I was devastated. When I called the "customer service rep" was rude, sarcastic, unapologetic and said that is the way it is. Too bad. If I want to avoid fees, make a trade! I have never been treated with such disregard and obvious contempt. She said I could close my account if I sold off my little bit of stocks! Please someone tell me how to move stocks to somewhere that I can just let them be until they at least get up to what I paid."
Kim Savage - Virginia, USA (Jul-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Horrible company! I moved my account to E-Trade about 2 months ago and have had nothing but problems. Everything is a hassle. They lost a wire transfer to my bank and each time I call in about it they say they will submit it for "research" and each time it comes back 2 days later (they never call me to let me know, even though they say they will) and it says there is no problem....they lost $6400 that's a problem. At this point I am hiring a lawyer to resolve the issue. There is no working with these people and the company is unethical and unhelpful. Stay away unless you want to get in a legal battle."
Sean Becker - Florida, USA (Jul-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I am from middle east intersted to invest in USA market and noticed E-Trade opened an office in Dubai to target this market but glad I came accross this site and decided not to open an account with them in first place."
Irf - Qatar, Qatar (Apr-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I, too, have been charged $40 per month for nothing. No calls, no notice. I am closing my account and tried to get them to send my shares (deposited by my company on a stack purchase plan) to my present broker. They will charge me $60 for an electronic transfer. I have to send a check to make up for the monthly fee and the transfer fee to get my own stock. I notified them in writing that i want my account closed and hope they do not bill me for having an empty account."
David Wiener - Texas, USA (Apr-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I just started with on-line trading with E-Trade so I understand I haven't been around enough to say how they are, one way or the other. I did find this on their website, relating to the $40/qtr fee: Your account will be reviewed and a $40 Account Service Fee (ASF) will be assessed, if applicable, on Wednesday during the last full week of each quarter. You will not be assessed an ASF at the end of the calendar quarter if any of the following apply: your account is an IRA, your account is a Custodial account, your account has been opened less than 12 months, you are a qualified Power E-Trade customer at the end of the quarter, you are a qualified Priority E-Trade customer at the end of the quarter, your E-Trade Securities account balance is at least $10,000 at the end of the quarter, your combined balance in linked E-Trade Securities and E-Trade Bank accounts is at least $20,000 at the end of the quarter, you execute one or more stock or options trades during the quarter, you make a minimum of two bill payments using online bill pay during the quarter, you make at least three ACH deposits of at least $1,000 each during the quarter, you have an E-Trade bank money market or money market plus account during the quarter, you have an outstanding balance on an E-Trade bank VISA card at the end of the quarter, you have an outstanding balance on an E-Trade E-bank home equity line of credit at the end of the quarter, you obtained an E-Trade Mortgage loan within 12 months prior to the end of the quarter, you obtained an E-Trade consumer finance corporation RV or boat loan within 12 months prior to the end of the quarter. Additionally, the ASF will not be charged if you originate an E-Trade mortgage loan or an E-Trade consumer finance corporation RV or boat loan within the prior 12 months. View detailed commissions and fees. If I read this right, along with being exempt the first 12 months, subsequently, all you have to do is make one stock trade (for the $12.99 fee) and you will not be charged the $40/qtr. fee. It would seem that E-Trade doesn't want you to open an account with them and them do nothing with it unless you have significant assets in that account. It would seem that this $40 charge is intended to be punitive. I mean, think about it. Do you really think it costs your local bank $33 worth of trouble, that they charge you, when you bounce a check?"
Charles Polglase - Maryland, USA (Mar-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Exactly the same problem as couple of others on this board. I bought stock that I looked at as a long term investment so I did not even check up on it very often. Suddenly log in to get my 1099 to find a 0 dollar balance saying they have been charging me 40 dollars every so often until they bleed me dry. Never have I heard of such a practice, but as I can see on here fighting it seems to be worthless though I plan on trying. They never once contacted me to tell me they were selling my stock. I have all alerts set up but they hide it from you so you can not fight it until it is to late. No wonder they can afford to do all the marketing they do. They rip off their customer then spend it to get more suckers. I just looked more on their site looks like for the first year they charge you nothing, (luring you into a sense of complacency) but after that charge you 40 dollars every 3 months for the privilege of having an account with them. The worst part of this is I read and re-read their site upon signing up and saw nothing about this and even if they changed their policy they never told me in an email about it or even told me they were selling my stock. They now say I actually owe them money! haha. Lesson learned I guess, at least I did not loose as much as some. They of course will not get another dime out of me. P.S. if you are an active trader they do not charge you the 40 dollars but if you ever laps into a period of inactivity they will start charging you 40 dollar every 3 months until you do. If you do not have any money in a "Bank account" they will just sell your stock no matter how much the loss may be to get your money."
Michael Williams - New Jersey, USA (Jan-2009) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Although these posts date back to 2006, I must add that E-trade continues to show extremely poor performance in 2008 as well. anyone out there with an E-Trade account, please, for your own sake, move out and find another brokerage. Ameritrade, Fidelity, Scotttrade, and even Gecco, all perform far superior to E-Trade and charge way less per trade. E-Trade is a rip-off with the worst customer service. Their daftness is exhibited in every word communicated when on the phone with them and they have absolutely no understanding of the trading system. It's almost like they're reading out of a book, which shouldn't be the case when handling people's money. I'm an avid, but extremely dissatisfied investor, who's been with E-Trade for a year now (and will be moving out in a couple of days), and have incurred very significant losses due to the inept system and incompetent service staff. E-Trade: 1. Has a system which doesn't recognize and understand day trades. It mis-labels accounts as day trading accounts, throwing all kinds of restrictions on the account, when the account really hasn't day traded. 2. Doesn't execute trades efficiently. Don't believe a word about their 2 second execution guarantee. It's all fallacious. I've had many instances where sell/buy orders were put in but never executed, when they should have. 3. Customer service reps try to defend the system, knowing that it's made an error. I've literally had to hold their finger and walk them through the entire process of how a trade occurs and why I'm making the case I am. 4. Prevents you from making trades by unrightfully tagging your account stating that your account has reached a certain trading limit, when of course, it hasn't. Strong word of advice ! If you're on E-Trade, leave now before they get a chance to rip you off. If you're a new trader looking for a good broker, E-Trade is definitely not for you! There's a reason their share price has fallen to $1. Don't trust a firm with a bad system. You'll end up paying for it. Please pass this message on to all new and old investors alike, since this is coming from first-hand experience."
Aftab Taylor - Illinois, USA (Dec-2008) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "Beware of E-Trade! Hidden Fees! Customer-No-Service! Scam-artists! I definitely do not recommend that anyone use E-Trade unless they are wanting to lose a bunch of money instead of make it! I just found out that I had secretly been accessed $40 "account service fees" every 3 months for the past 2 years just for having an account with them! That's right, nothing special, just an account with stocks that I bought 2 years ago and let sit. I opened my account 2 years ago, being lured in by the "Commission Free Trade" promotional advertising - do fall for it! I'll be happy to go back to paying commission to my traditional stock broker after losing a fortune in fees to Etrade. What could the $40 fees per quarter possibly be for, anyway? It's absolutely ridiculous. Not once in those 2 years did I ask for advice, speak to anyone on the phone, or ask for special services. Etrade is very sneaky in the way they charge you, too. You won't even know it's happening. I signed up for E-Trade's "free" emails to notify me of any updates, and not once did the emails tell me money was being deducted from my account. No phone call, no email, no alert! I can tell now that E-Trade's website tries to hide the fact that they are charging you these fees, because I had no idea just from looking at my account history. Even when I visited the front page of the website after signing in to see my transaction history, I couldn't see that I was being charged anything. It was all an accident that I even found out today, 2 years after opening my account with them. I only found out because I was surfing their site for over an hour just clicking every link I could find to learn more about options and futures trading. The fees page was so hidden, though, that I couldn't find it again shortly after leaving that page to find the customer service number to call. I just got off the phone with customer-no-service. The customer service rep even had a hard time navigating the site to tell me where I could find the fees I was charged! If Etrade's own people can't navigate their site, how do they expect us to? Still, after arguing, after negotiating, I could not get any of the fees removed. I even got the customer service rep to put E-Trade's account supervisor on the phone and she was just as unhelpful as the other lady. I've lost more money opening an account with E-Trade than I've made in my own stock picks. Thanks for the negative account balance Etrade!"
Dana Klein - Georgia, USA (Nov-2008) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I just opened an account with Etrade and I feeling I made a big mistake. They promised 100 free trades, but in small print that was in the first 30 days, and it takes almost that long for them get the account open to trade, even though they had my cash from day 2. They take the 30 days from the day the account was open, not the day you could start trading. I feel duped, along with poor customer service and bad policies."
Diana Davidson - Washington, USA (Aug-2008) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "I do not recommend doing business with this company. Their customer service is inept and their policies and procedures make doing business next to impossible. This is especially the case if you have any changes in life events like marriage or changes of address. After 4 calls to customer service and 2 faxes w/ info sent they still insist on holding $4600 hostage."
Joe Garippo - New York, USA (May-2008) - Reply or add your E-Trade review

Click to go to the top of the page E-Trade - "With all due respect, the customer service with Etrade seem to be unique to them. I moved my accounts under their umbrella in December 2007 and this was the beginning of a series of mishaps on their side - lost faxes, non-response to requests, no returned calls. They have an Orlando Office at which you can never call to speak to a representative but always have to leave a voice mail. In my case, having a simple request (2 sent) to replace a lost debit card has turned into a major issue due to Etrade's non-response to my request and questions. I had to request in writing that my lost card be cancelled! What kind of responsible brokerage firm requires that a customer request in writing that a lost debit card be cancelled? I don't expect to be treated like a king but I do expect exceptional customer service, especially at their above market brokerage rates. I don't mind spending a few extra dollars for service but I do expect to receive exceptional service in return. In contrast, my experience with Scottrade was flawless and it appears I'll have to move my accounts back and my cash accounts back to ING. At least these companies respond to customers - unlike Etrade."
Ed Miller - Florida, USA (Feb-2008) - Reply or add your E-Trade review


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